Custom Items

Custom items cannot be returned, refunded, or exchanged. Once custom order has been placed and a mistake is made, please contact customer service immediately at customerservice@sincerelykai.com

Regular Items

Non custom purchases are valid for exchange,credit, or refund within 30 days of the ship date. Items must not be worn and still have tags attached.

Personal garment items such as socks, underwear, swimwear, cannot be returned.

Refunds

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.